Privacy Policy
Delos Financial Group
Covers the following entities:
Canada: Delos Financial LTD, 255 5 Ave SW, Calgary, AB T2P 3G6
United Kingdom: Delos Financial Limited, Formal House, 60 St. Georges Place, Cheltenham, Gloucestershire, England, GL50 3PN
Greece: Delos Financial ΜΟΝΟΠΡΟΣΩΠΗ A.Ε., Leof. El. Venizelou 238, Kallithea 176 75, Athens, Attica Last Updated: 23 November 2023 Last Reviewed: 25th June 2025 Next Review: 25th June 2026
At Delos Financial Group, we prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the General Data Protection Regulation (GDPR) when you use our digital banking services.
1. Data Controller
Delos Financial Group acts as the data controller responsible for the processing of your personal data as described in this policy.
2. Information We Collect
We collect and process the following categories of personal data to provide and improve our services:
Identifying Information: Name, address, date of birth, etc.
Contact Information: Email address, phone number, etc.
Financial Information: Bank account details, transaction history, etc.
Authentication Data: Passwords, security questions, etc.
Usage Data: Browsing activity, device information, IP address, etc.
3. Lawful Basis for Processing
We process your personal data based on lawful grounds as defined by the GDPR, such as:
Necessity to perform a contract
Compliance with legal obligations
Your consent
Legitimate interests pursued by Delos Financial Group
4. How We Use Your Information
We use your personal data for the following purposes:
Providing and improving our banking services
Personalizing your experience and customer support
Analyzing trends, usage, and performance of our services
Complying with legal and regulatory requirements
5. Sharing of Information
We do not sell or rent your personal data to third parties for their marketing purposes. We may share information in the following circumstances:
Trusted Service Providers: Who assist us in delivering our services.
Legal Requests: When required by law or in response to legal processes.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets.
6. International Data Transfers
Your personal data may be processed and stored in countries outside the European Economic Area (EEA) where data protection laws may differ. We ensure that adequate safeguards are in place to protect your data in accordance with GDPR requirements.
7. Your Rights
Under the GDPR, you have certain rights regarding your personal data, including:
Right to access
Right to rectify
Right to erase (“right to be forgotten”)
Right to restrict processing
Right to object to processing
Right to data portability
Right not to be subject to automated decision-making
8. Data Security
We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, including:
Encryption
Access controls
Regular security assessments
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website or app. You can manage your cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will provide notice of any material changes and obtain your consent if required by law.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at:
Email: [email protected]
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