Trust & Safety

Fraud & Security Centre

Protecting you is our priority. If you believe your account has been compromised or you’ve encountered suspicious activity, act immediately using the contacts below.

Report Suspicious Activity Delos Financial Ltd. Email: [email protected] Phone: [phone] Available 24/7 for urgent security concerns

To report suspected fraud, email us with: • Your name and client ID • A description of the suspicious activity • The date and amount involved (if applicable) • Any relevant screenshots or transaction IDs

Escalate to Regulators

Canada — FINTRAC 1-866-346-8722 fintrac-canafe.gc.ca/reporting

Canada — Canadian Anti-Fraud Centre (CAFC) 1-888-495-8501 antifraudcentre-centreantifraude.ca

United States — FinCEN fincen.gov/resources/reporting 1-800-767-2825

United States — CFPB 1-855-411-2372 consumerfinance.gov/sending-money

How to Stay Safe

We will never: • Call or email you asking for your password, PIN, or one-time passcode • Ask you to send money to “verify” your account or reverse a transaction • Pressure you to act immediately without time to verify

Watch out for: • Phishing emails — fake emails impersonating Delos Financial asking you to click a link or confirm account details. Always check the sender’s email domain ends in @delos-banking.com • Impersonation scams — someone posing as a Delos agent, government official, or law enforcement asking you to transfer funds urgently • Romance or investment scams — being asked by someone you’ve met online to send money through Delos Financial on their behalf • Unauthorized transactions — any transaction on your account you don’t recognise

If You Think You’ve Been Scammed

Act quickly — time matters with financial fraud:

1. Stop all transfers — do not send any further funds

2. Contact us immediately at [email protected] or [phone]

3. Change your password and 2FA code through the Delos app or website

4. Report to the Canadian Anti-Fraud Centre at 1-888-495-8501 or antifraudcentre-centreantifraude.ca

5. Report to local police and obtain a case reference number

6. Contact your bank if your bank account or card was used

Verify You’re Talking to Delos Financial

If you receive an unexpected call or message claiming to be from Delos Financial and are unsure it is genuine, hang up or do not reply, then contact us directly using the details at the top of this page.

Our only official contact channels are: • Emails with the @delos-banking.com domain • Phone: [phone] • www.delos-banking.com