# Trust & Safety **Fraud & Security Centre** Protecting you is our priority. If you believe your account has been compromised or you’ve encountered suspicious activity, act immediately using the contacts below. **Report Suspicious Activity**\ Delos Financial Ltd.\ Email: \ Phone: +30 698 927 4199\ Available 24/7 for urgent security concerns To report suspected fraud, email us with:\ • Your name and client ID\ • A description of the suspicious activity\ • The date and amount involved (if applicable)\ • Any relevant screenshots or transaction IDs **Escalate to Regulators** Canada — FINTRAC\ 1-866-346-8722\ fintrac-canafe.gc.ca/reporting Canada — Canadian Anti-Fraud Centre (CAFC)\ 1-888-495-8501\ antifraudcentre-centreantifraude.ca United States — FinCEN\ fincen.gov/resources/reporting\ 1-800-767-2825 United States — CFPB\ 1-855-411-2372\ consumerfinance.gov/sending-money **How to Stay Safe** We will never:\ • Call or email you asking for your password, PIN, or one-time passcode\ • Ask you to send money to “verify” your account or reverse a transaction\ • Pressure you to act immediately without time to verify Watch out for:\ • Phishing emails — fake emails impersonating Delos Financial asking you to click a link or confirm account details. Always check the sender’s email domain ends in @delos-banking.com\ • Impersonation scams — someone posing as a Delos agent, government official, or law enforcement asking you to transfer funds urgently\ • Romance or investment scams — being asked by someone you’ve met online to send money through Delos Financial on their behalf\ • Unauthorized transactions — any transaction on your account you don’t recognise **If You Think You’ve Been Scammed** Act quickly — time matters with financial fraud: 1. Stop all transfers — do not send any further funds 2. Contact us immediately at or +30 698 927 4199 3. Change your password and 2FA code through the Delos app or website 4. Report to the Canadian Anti-Fraud Centre at 1-888-495-8501 or antifraudcentre-centreantifraude.ca 5. Report to local police and obtain a case reference number 6. Contact your bank if your bank account or card was used **Verify You’re Talking to Delos Financial** If you receive an unexpected call or message claiming to be from Delos Financial and are unsure it is genuine, hang up or do not reply, then contact us directly using the details at the top of this page. Our only official contact channels are:\ • Emails with the @delos-banking.com domain\ • Phone: +30 698 921 4199\ • [www.delos-banking.com](http://www.delos-banking.com) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://legal.delos-banking.com/trust-and-safety-1.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.